Frequently Asked Questions
Welcome to EventKrowd's FAQ page. Find answers to common questions about our platform, services, and more.
General questions
EventKrowd is a comprehensive event management platform that helps organizers plan, promote, and execute successful events. We provide tools for ticketing, attendee management, marketing, and analytics all in one place.
Creating an account is simple! Click the "Sign Up" button in the top right corner of our homepage. You can register using your email address or sign up with your Google or Facebook account for faster access.
EventKrowd offers both free and premium plans. Our basic features are available at no cost, while advanced features require a subscription. Check our pricing page for detailed information on our plans and features.
Event Creation
After logging in, click on "Create Event" from your dashboard. Follow the step-by-step guide to input your event details, set up ticketing, customize your event page, and publish your event.
Yes, EventKrowd supports private events. When creating your event, simply select the "Private" option and choose how attendees can access your event - either through direct invitation or with a password-protected link.
EventKrowd supports a wide range of events including conferences, workshops, webinars, concerts, fundraisers, community gatherings, corporate events, and more. Our platform is flexible enough to accommodate both in-person and virtual events of any size.
Ticketing & Registration
During the event creation process, you'll reach the "Tickets" section where you can create different ticket types, set prices, establish quantity limits, and configure early bird or promotional pricing if desired.
EventKrowd supports major credit and debit cards, PayPal, and in some regions, alternative payment methods like Apple Pay and Google Pay. All payments are securely processed through our PCI-compliant payment system.
Yes, organizers can process full or partial refunds through the attendee management dashboard. You can set your own refund policy when creating your event, which attendees must agree to during registration.
Marketing & Promotion
EventKrowd offers several built-in promotional tools including customizable event pages, email campaigns to your subscriber list, social media integration for one-click sharing, and promotional codes for special discounts.
Absolutely! You can customize your event page with your own branding, colors, images, and content. Premium users have access to advanced customization options including custom domains and removal of EventKrowd branding.
Event Management
EventKrowd offers a mobile check-in app that allows you to scan QR codes on tickets or manually search for attendees. You can also set up self-check-in kiosks for larger events to streamline the process.
Yes, EventKrowd allows you to add team members to your event with different permission levels. You can assign specific responsibilities and tasks to team members through our collaboration tools.
EventKrowd provides comprehensive analytics including ticket sales, registration patterns, attendee demographics, marketing campaign performance, and post-event surveys. All data can be exported for further analysis.
Technical Support
Our support team is available via live chat, email, and phone during business hours. Premium users have access to priority support. We also offer an extensive knowledge base with tutorials and guides.
Yes, both our organizer dashboard and attendee-facing pages are fully responsive and optimized for mobile devices. We also offer dedicated mobile apps for both event organizers and attendees.
EventKrowd takes data security very seriously. We use industry-standard encryption, regular security audits, and strict access controls to protect your data and your attendees' information. We are GDPR compliant and never sell your data to third parties.
Still Have Questions?
If you couldn't find the answer you were looking for, please contact our support team. We're here to help make your event a success!
(555) 123-4567
